Shipping policy
We proudly ship across the US with free shipping on all orders. Your comfort and peace of mind matter to us, so we partner with reliable carriers to get your Jason & Grace pieces to your door safely and efficiently.
Processing & Shipping Times We strive to make the entire process as smooth as possible. Most orders are processed within 1–3 business days.
Delivery Times Most orders arrive within 7–15 business days after dispatch. We work with trusted carriers to ensure your Jason & Grace pieces arrive safely and ready to wear.
Shipping Carriers We partner with multiple reputable carriers to ensure reliable and timely delivery. The carrier used for your order will depend on the shipping method selected, package weight, dimensions, and your delivery location.
Common carriers we use include:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- DHL
Additional carriers may be used occasionally based on service availability and optimal delivery performance.
Order Cutoff Time Orders placed before 5:00 PM (ET), Monday–Friday will begin processing the same day. Orders placed after 5:00 PM or on weekends/holidays will begin processing the next business day.
Tracking & Updates You'll receive a shipping confirmation email with tracking information as soon as your order ships. You can easily track your package using the link provided.
Missing Items If any items are missing from your delivery, please contact us as soon as possible with your order number and details of the missing item(s). We will investigate promptly and resolve the issue according to our Return and Refund Policy. For best results, we recommend reporting missing items within 7 days of delivery.
Contact If you have any questions about your order or delivery, our customer service team is always happy to help. Email: hello@jasonandgrace.com Tel: +1 561 759 1261 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET (Eastern Time). Our team will respond within 24–48 hours.