FAQ

How can I contact Jason & Grace?

We're here to help. Email us anytime at hello@jasonandgrace.com or call +1 561 759 1261 — our team usually replies within a few hours (24–48 hours at most). Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET (Eastern Time).

Do you ship to the USA?

Yes — we ship free to everywhere in the United States.

Can I change or cancel my order?

We aim to process and ship orders as quickly as possible, so please request any changes or cancellations within 12 hours of placing your order. Requests after this window may not be possible.

Once you receive your order, you have 30 days from the delivery date to request a refund under our satisfaction guarantee. For full details, see our Return and Refund Policy.

What payment methods do you accept?

We offer a range of convenient, secure payment options, including Visa, Mastercard, American Express, Shop Pay, and Apple Pay.

When will my order be processed?

Most orders are processed within 1–3 business days.

How long will shipping take?

Most orders arrive within 7–15 business days after dispatch.

What if I don't receive my order?

If you don't receive your order within 30 days after dispatch, you're eligible for a refund. For full details, see our Return and Refund Policy.

Will I be charged customs or taxes?

All prices on our website are shown in US Dollars and include applicable taxes.

How do I return an item?

1. Contact us at hello@jasonandgrace.com within 30 days of delivery.
2. Include your order number and clear photos of the item and the reason for return.
3. Our team will review your request (usually within 24–48 hours).

For full details, see our Return and Refund Policy.

What if the item(s) I received are defective, incorrect, or damaged?

Please contact us if you've received merchandise that is incorrect, missing, or defective. Include your order number, photos of the item(s), and any related references. We'll do our very best to resolve your case as quickly as possible.

When will I receive my refund?

Refunds are processed within 3–5 business days and credited back to your original payment method. If you paid by credit or debit card, it may take an additional 3–7 business days for the credit to appear on your statement, depending on your bank. If you haven't seen the refund yet, please contact your bank or card issuer directly — they can give you the most accurate update.